Privacy policy

Last updated: June 9, 2026

Nusantara Blades ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have. It applies to purchases made and visits to our online store.

By using our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

Nusantara Blades Jl. Raya Bojongsoang No. 85, Kecamatan Bojongsoang, Kabupaten Bandung, Jawa Barat, Indonesia 40288

  • Email: support@nusantarablades.com
  • WhatsApp/Phone: +62 821-1518-6138

We are the data controller responsible for your personal information.

2. INFORMATION WE COLLECT

A) Information you provide to us:

  • Identity & contact data: name, email address, phone number, billing and shipping address
  • Order data: products purchased, order value, order history
  • Payment data: payment method details are collected and processed securely by our payment providers; we do NOT store your full credit/debit card numbers
  • Communications: messages, emails, or support requests you send us
  • Account data: if you create an account, your login details and preferences

B) Information collected automatically when you visit:

  • Device & technical data: IP address, browser type, device type, operating system
  • Usage data: pages viewed, items clicked, time on site, referring website
  • Cookies and similar tracking technologies (see Section 5)

C) Information from third parties:

  • Our e-commerce platform, payment processors, shipping carriers, and analytics/advertising providers may share limited data with us to complete your order and improve our services.

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process, fulfill, and deliver your orders
  • Take payment and prevent fraudulent transactions
  • Communicate with you about your order, returns, and support requests
  • Send marketing emails or offers, only where you have consented (you can opt out anytime)
  • Operate, maintain, and improve our website and customer experience
  • Measure and analyze traffic and advertising performance
  • Comply with legal, tax, and regulatory obligations

We process your data on the legal bases of: performing our contract with you (to fulfill orders), your consent (for marketing and non-essential cookies), our legitimate interests (to run and improve our business and prevent fraud), and compliance with legal obligations.

4. PAYMENT SECURITY

All payments are processed through secure, PCI-DSS compliant third-party payment providers. Your payment is encrypted and transmitted securely. We do not have access to or store your complete payment card details on our servers.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to make our site work and to understand how it is used. Types of cookies we use:

  • Essential cookies: required for the site, cart, and checkout to function
  • Analytics cookies: help us understand visitor behavior (e.g., Google Analytics)
  • Advertising cookies: used to measure and show relevant ads (e.g., Google Ads, Google Shopping, Meta/Facebook)

You can control or disable cookies through your browser settings. Disabling essential cookies may prevent parts of the site from working. Where required by law, we ask for your consent before using non-essential cookies.

6. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information. We share data only with trusted parties needed to run our store:

  • E-commerce platform: our website and orders are hosted and processed on Shopify
  • Payment processors: to securely take and verify payment
  • Shipping & logistics carriers: to deliver your order (we share your name and shipping address)
  • Analytics & advertising providers: such as Google (Analytics, Google Ads, Google Shopping) and Meta, to measure performance and display ads
  • Service providers: email, customer support, and fraud-prevention tools
  • Legal authorities: when required by law, regulation, or to protect our rights

These third parties are only permitted to use your data to provide their services to us.

7. INTERNATIONAL DATA TRANSFERS

We operate from Indonesia and serve customers worldwide, including the USA, Europe, and Australia. Your information may be transferred to and processed in countries outside your own. Where required, we take steps to ensure your data is protected in line with applicable data protection laws.

8. DATA RETENTION

We keep your personal data only as long as necessary to fulfill the purposes described in this policy, including order fulfillment, support, and meeting legal, accounting, or tax requirements. When no longer needed, your data is securely deleted or anonymized.

9. YOUR PRIVACY RIGHTS

Depending on your location (including under the EU/UK GDPR and the California CCPA), you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to certain processing
  • Request a portable copy of your data
  • Withdraw consent at any time (e.g., unsubscribe from marketing)
  • Opt out of the "sale" or "sharing" of personal information (we do not sell your data)
  • Not be discriminated against for exercising your rights

To exercise any of these rights, email us at support@nusantarablades.com. We will respond within the timeframe required by law. We may need to verify your identity before acting on your request.

10. DATA SECURITY

Our website uses SSL encryption (HTTPS) to protect data in transit. We and our platform providers maintain appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. CHILDREN'S PRIVACY

Our products are intended for adults. Our website and store are not directed to children, and you must be at least 18 years old (or the legal age in your jurisdiction) to purchase. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. MARKETING COMMUNICATIONS

If you have opted in, we may send you emails about new products, restocks, and offers. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. Transactional messages (such as order and shipping confirmations) are not marketing and will still be sent.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Significant changes will be posted on this page. Please review it periodically.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

  • Business: Nusantara Blades
  • Email: support@nusantarablades.com
  • WhatsApp/Phone: +62 821-1518-6138
  • Address: Jl. Raya Bojongsoang No. 85, Kecamatan Bojongsoang, Kabupaten Bandung, Jawa Barat, Indonesia 40288

We aim to respond within 1-2 business days.